Creating a "Wow" Employee Experience

It is a fact that in order to create a great customer experience, you need a good product/service. And more importantly, you need a turned-on workforce. In other words, you need to create a “wow” employee experience – one on one. With about 20% of our workforce in HK being Gen Y and Gen X managers, interesting challenges arise. In this presentation, the speaker will share what CRM experts have learnt that could easily be adapted to the HRM field.

Creating “wow” experiences for your customers and workforce needs alignment of your business strategy and, in achieving this, excellent results can be sustained. He will also give us some tips on how we balance the organisation view with employee view, and will share with us some success stories from HK and Asia.

Speaker: Sidney Yuen, Managing Director and Vice President for Greater China, NorthgateArinso